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Refund Policy

Cheats.land sells digital products that are delivered electronically after payment. Because access is often granted within seconds, refunds are limited. This page explains when we can help and how to contact us.

Last updated November 10, 2026

1. Digital nature of products

Once keys, credentials, download links, or dashboard access are issued, the product is considered delivered. Many jurisdictions treat completed digital delivery as non-returnable. We still review fulfillment problems on our side in good faith.

2. When we will refund or replace

We will offer a refund, replacement, or store credit when:

Payment was taken but we failed to deliver access within the stated timeframe for that product, and we cannot provide a reasonable alternative.
You received the wrong product or variant because of an error on our side.
A confirmed technical fault on our delivery systems made the purchase unusable and we cannot restore access.

A temporary status change (for example Updating or Paused) after you already received a working delivery is not, by itself, a failure to deliver.

3. What is not an automatic refund

Change of mind, buyer’s remorse, or unused remaining license time.
Wrong variant or duration chosen by you after reading the listing.
Incompatibility with unsupported systems, modified games, or environments that do not meet stated requirements.
Game bans, suspensions, or penalties from how you used the product or from publisher rules.
Sharing, reselling, or leaking access, or loss after you disclosed credentials.
Duplicate purchases of the same product.

We may still offer a discretionary goodwill remedy in rare cases. That does not create a standing exception.

4. How to request help

Email Support@cheats.land or open a ticket on the Support page.
Include order ID, checkout email, product/variant, and a clear description of the issue.
Do not post full card numbers or keys in public channels.

We may ask for screenshots or steps you already tried. Incomplete requests take longer.

5. Chargebacks

Filing a chargeback or payment dispute without first contacting support can result in immediate suspension of the account and licenses while the claim is reviewed. Friendly fraud harms the store for everyone. If a processor reverses a payment after delivery, we may revoke access.

6. Cancellations before delivery

If payment is still pending and nothing has been delivered, contact support quickly. We will try to cancel when the processor allows it. Once delivery is complete, section 3 applies.

7. Contact

Refunds and order issues: Support@cheats.land
Legal: Legal@cheats.land